Refund policy
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Return & Refund Policy
Effective Date: January 1, 2020
Thank you for shopping with Empress Privé Skin Aesthetics. We take pride in providing high-quality skincare products. Due to the nature of personal care and cosmetic items, please review our policy carefully.
Returns
For hygiene and safety reasons, we do not accept returns on opened or used skincare products.
We will accept returns only if:
• The item is unused and unopened
• The item is returned within 7 days of delivery
• The product is in its original packaging
• Proof of purchase is provided
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Email: empressprive@gmail.com
Include:
• Order number
• Clear photos of the product and packaging
• A brief description of the issue
If approved, we will replace the item or issue a refund at our discretion.
Refunds
Approved refunds will be processed to the original payment method within 5–10 business days after inspection of the returned item.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. If eligible, you may return the unopened product and place a new order.
Subscription Orders
Membership and subscription charges are recurring. Refunds are not issued for subscription renewals once processed.
Members may manage or cancel their subscription prior to the next billing cycle through their customer account.
Return Address
Empress Privé Skin Aesthetics
5301 East Rail Road Ave
Gulfport, MS 39501
United States
Contact Information
For any questions regarding returns or refunds, please contact: