Shipping policy

SHIPPING POLICY

Effective Date: January 1, 2020

Thank you for shopping with Empress Privé Skin Aesthetics.

Orders are processed within 2–5 business days.

Processing times may increase during:

• Product launches
• Sales
• Holidays

You will receive a confirmation email once your order ships.

Shipping rates are calculated at checkout based on:

• Order weight
• Shipping destination
• Carrier rates

We may offer free shipping promotions from time to time.

Estimated delivery time (after processing):

• Standard U.S. Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days

Delivery times are estimates and not guaranteed.

Customers are responsible for entering the correct shipping address.

We are not responsible for packages delivered to incorrect addresses provided at checkout.

If a package is returned due to incorrect information, additional shipping fees may apply.

Once a package is marked “Delivered” by the carrier, we are not responsible for lost or stolen items.

If your package is lost in transit, please contact the shipping carrier directly.

If your item arrives damaged:

• Contact us within 48 hours
• Provide photos of the product and packaging
• Include your order number